Contact

Write to reeff.app@proton.me. One inbox, read by the people who build the tools. Most messages get a reply within two working days; a hard bug that needs a fix may take a little longer, and we will tell you so instead of going quiet.

Reporting a bug

Because the processing happens on your device, we cannot look at your file — we never received it. That makes three details worth more than a paragraph of description:

• Browser and version, plus the device (for example Safari 18 on an iPhone 13, or Chrome on Windows 11 with 8 GB of RAM).
• Page count and approximate file size — “a 340-page, 48 MB scan” is enough.
• What you expected and what happened instead, including the exact wording of any error message.

If the tab froze or crashed, mention how much memory the browser was using if you happened to see it. Freezes on large scans are almost always a memory limit rather than a bug, and knowing the device makes it possible to reproduce.

Requesting a tool

Tell us the job, not the feature name: “I need to turn a folder of phone photos into one A4 PDF at a sensible size” is more useful than “add a batch mode”. Requests that start with a real chore are the ones that get built.

Privacy and data questions

Anything about the waitlist — including deleting your entry — goes to the same address. We keep the email address you typed and the product you picked, nothing else. What the pages themselves collect is listed in the privacy policy.

What we cannot help with

• Recovering a file. Local processing means no copy exists anywhere; if the output was overwritten or the tab closed, there is nothing on our side to restore.
• Reading a document for you, or advising on its legal or tax content.
• Password recovery for a PDF you cannot open.